Orente House FAQs
1. What is Orente House?
Orente House is a lifestyle and accessories brand inspired by African elegance, craftsmanship, and culture. We create handmade beaded jewelry, turbans, handbags, and fashion accessories designed to make you feel confident, classy, and connected to your roots.
2. Where are your products made?
All our pieces are handcrafted with love in Nigeria and the U.S. blending traditional African artistry with modern design
3. Do you offer worldwide shipping?
Yes! We ship within the U.S. Shipping rates are calculated at checkout based on your location. Free U.S. shipping is available for orders above $100 (terms and conditions apply)
4. How long will my order take to arrive?
U.S. Orders: 5–7 business days
You’ll receive an email with tracking details once your order ships.
5. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use it to monitor your package’s journey right to your doorstep.
6. Do you accept returns or exchanges?
Once your order is shipped, you’ll receive a tracking number via email. You can use it to monitor your package’s journey right to your doorstep.
7. What should I do if my item arrives damaged?
Please contact us at support@orentehouse.com within 48 hours of receiving your package. Attach photos of the damaged item and packaging, and we’ll make it right.
8. Are your products handmade?
Yes! Every Orente House piece is handcrafted—slight variations may occur, making each design beautifully unique.
9. Can I customize an order?
Absolutely! We love bringing your creative ideas to life. Email us at orders Orentecollectibles04@gmail.com or send us a DM on Instagram @orente_collectibles to discuss your custom design.
10. Do you offer wholesale or bulk orders?
Yes, we welcome wholesale and event orders for boutiques, weddings, or corporate gifts. Kindly reach out via Orentecollectibles04@gmail.com for inquiries.
11. How should I care for my jewelry and accessories?
Keep items away from water, perfumes, and harsh chemicals. Store in a cool, dry place. Wipe gently with a soft cloth after use.
12. How can I contact Orente House?
You can reach our team via:
📧 support@orentehouse.com
📱 Instagram: @orente_collectibles
We typically respond within 24–48 hours